We really hope that you love your order as much as we do!

However, if you decide to return your purchase, you have 14 days in which to do so and, unless the product is faulty, damaged or incorrect, you are responsible for the cost of the return.

Just email returns@ivyandbell.com with "Return" plus your order number in the subject box. In the email, let us know what you are returning and whether you would like an exchange or refund.

We recommend using a tracked or recorded returns service as we are not responsible for lost parcels. Please obtain a proof of purchase for your return.  

Purchases must be returned in their original packaging (in the box they came in and their protective packaging). You must take reasonable care of the products that you wish to return and not use them. Please ensure that you repack the goods carefully as we cannot be held responsible for any goods that become damaged on their return journey. 

Please do not destroy or throw away any product - even if it is damaged or faulty - before you have contacted us and agreed that doing so will not affect any possible refund entitlement.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for the product.

We will inspect the returned item and notify you of your refund or replacement via email.

Your refund will be minus any courier charges. We endeavour to process returns as soon as possible, but please allow up to 14 days for this process, particularly during busy periods. 

We will be unable to process your return if unwanted items are returned to us damaged.

Please return all items to:

Ivy & Bell

Beech Tree Cottage

St Martins Avenue

Epsom

Surrey

KT18 5HS.

Ivy & Bell Ltd is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.

Company Registration Number: 1393894